Terms & Conditions

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.

We are: Define Imports Pty Ltd, trading as Define Watches / Sinn Watches Direct
Our address is: 63 Oxford Street, Bulimba, Brisbane 4171, Queensland, AUSTRALIA, Phone 07 3395 7728
ABN: 69123695080

You are: a visitor to Our Website / our customer

The terms and conditions

1. Definitions

In this agreement:

"Carrier"
means any person or business contracted by us to carry Goods from or to you, whether all or part of the distance.

"Consumer"
means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

"Our Website"

means the entire computing hardware and software installation that is or supports Our Website.

"Goods"
means any of the Goods we offer for sale on Our Website

"Content"
means any material in any form published on Our Website by us or any third party with our consent.

"Material"
means Content of any sort posted by you on Our Website

2. Our contract with you

These terms and conditions apply:

2.1 So far as the context allows, to you as a visitor to Our Website; and

2.2 in any event to you as a buyer or prospective buyer of our Goods.

2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order. Normally this will happen the next working day following the day of your order.

2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

2.5 Unfortunately, we cannot guarantee that Goods advertised on our website are available.

2.6 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel all or part of your order;

2.7 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

2.8 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.

3. Your account with us

3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

3.4 We reserve the right to refuse you access to Our Website.

4. Price and Payment

4.1 We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian Dollars will be borne by you.

4.3 Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

4.4 Prices include Australian good and service (GST) tax. If you show by your delivery address that you reside outside Australia, GST will be deducted at the payment point.

4.5 Shipping costs are: $25 within Australia via 24hrs security courier (Toll Priority or Platinum Express Post) or $50 via FedEx Courier to New Zealand.

4.6 A credit card fee of 1.5% for all credit cards is applicable however, payment via bank transfer is also available at no extra cost.

5. Delivery

5.1 Deliveries will be made by Toll Priority overnight courier, Post Express or FedEx for deliveries to NZ to the address stipulated in your order. You must ensure that someone is present to accept delivery. Only one delivery attempt is included in the shipping fee and additional delivery attempt will be charged with $ 25.00 per attempt. In some cases it might be better to nominate a work/business address for this reason.

5.2 If we are unable to deliver your order after two calls by our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.

5.3 We may deliver the Goods in instalments if they are not all available at the same time for delivery.

5.4 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

5.5 Goods are sent by post or courier. We will send you a message by email to tell you when we have despatched your order.

6. Cancellation of order

6.1 You may cancel your order at any time before we dispatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

6.2 Details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.

6.3 If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.

6.4 If you cancel after we have dispatched the Goods, we will refund the price of the goods only.

6.5 The option to cancel your order is not available if the Goods are:
6.5.1 made or altered to your specification;
6.5.2 specially ordered from the manufacturer on your request

6.6 If you cancel your order after we have dispatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.

6.7 You are responsible for the cost of the returning item as well as proper packaging to avoid any damage of the watch box. Damaged watch boxes due to bad packaging will be charged with $ 28.00.

6.8 To assist us in identifying your Goods on receipt by us, we ask you to telephone 07 3395 7728 for a returns reference to be placed below our address / returns label; as an option please use the invoice No provided with delivery.

6.9 If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.

6.10 We will refund your money within 30 days pending return of the original, undamaged good within the timeframe outlined under section 6.6.

6.11 This paragraph does not affect your rights in the event that the Goods are faulty.

7 Foreign taxes, duties and import restrictions

7.1 If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.

7.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

8. Goods returned

8.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

8.1.1 exactly what is the fault;

8.1.2 the date, if relevant, when the fault became apparent;

8.1.3 when and how you discovered the fault;

8.1.4 how the fault affected your use of the Goods;

Warranty cases are treated separately according to warranty conditions. Please refer to the separate section on warranties and contact us directly via email (info@definewatches.com.au). In most cases it will be reccomended to send the warranty or service item directly to the official Australian SINN Service Centre:

Lewis Watchmakers
49 Grafton St.
Coffs Harbour
NSW 2450
Ph 02 66511612
Email: lewiswatchrepairs@bigpond.com

8.2 To return goods it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

8.3 You must tell us by email message to info@definewatches.com.au or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

8.4 The Goods must be returned to us as soon as any defect is discovered.

8.5 Goods must be returned:

8.5.1 with both goods and all packaging as far as possible in their original condition;

8.5.2 securely wrapped;

8.5.3 including our delivery slip and warranty card;

8.5.4 at your risk and cost.

8.6 In the case of a warranty repair, Define Imports Pty Ltd / Define Watches may offer a courtesy watch, free of charge, to the customer to wear during the repair time of the watch purchased by the customer.  If accepted, the customer will pay for the shipping cost to return the courtesy watch to Define Watches in Brisbane. There will be no further charge or rental fee for the courtesy watch as long as the following criteria are met by the customer receiving the courtesy watch:

1) Customer sends his/her own watch immediately (within 3 days of receiving the courtesy watch) to Define Watches' authorised Service Centre.

2) Customer returns the courtesy watch, via registered post or other secure shipping, to Define Imports Pty Ltd / Define Watches within 3 days of receiving their watch back from repair/warranty. If the courtesy watch is not returned within 14 days after the receipt of their repaired watch, Define Watches will charge 80% of current (at time of delivery) RRP to the client’s credit card (left as security) and forward the relevant paperwork for the sale.

3) Customer does not damage or harm the courtesy watch in any noticeable way and the courtesy watch is operated according to the instructions for that watch.  If the customer damages the courtesy watch through negligence, the cost of repairs will be borne by the customer.

9. Disclaimers

9.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

9.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

9.3 We give no warranty and make no representation, express or implied, as to:

9.3.1 the adequacy or appropriateness of the Goods for your purpose;

9.3.2 the truth of any Content on Our Website published by someone other than us;

9.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;

9.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.

9.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

9.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

9.6 In any event, including the event that any term or condition or obligation on our part ("Implied Term") is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

9.7 The above two sub paragraphs do not apply to a claim for personal injury.

10. Content and Intellectual Property Rights

10.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

10.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.

10.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

10.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

10.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

11. Your email address

11.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

11.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

11.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

12. System Security

12.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

12.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

12.3 You may not use any software tool for the purpose of extracting data from our website.

12.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

13. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Website, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

14. Miscellaneous provisions

14.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

14.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

14.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.

14.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

14.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

14.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

14.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

14.8 This Agreement shall be governed by and construed in accordance with the law of Australia. Legal proceedings will take place in Brisbane, Queensland. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.



Termination of retail agreement or retail contract
With the end or termination of a retail agreement the retailer losses all rights as an official dealer and all POS- and Display materials, and unpaid watches & good, including consignment stock, that have been provided by Define Imports Pty Ltd are to be returned by the retailer, in good condition and securely packed back to the address of the owner, Define Imports Pty Ltd. within 14 days of the termination of the contract or sales agreement.

Return shipping of all goods and materials owned by Define Imports Pty Ltd will be organized at the expense of the retailer.
Materials which have not been sent back to the rightful owner, Define Imports Pty Ltd within 14 days of contract expiry will be charged to the retailer at Define Import’s buying cost; however these materials must not be used as brand display to the public after the contract or agreement has been terminated and the retailer’s authorized retailer status is revoked or has been surrendered.


After termination of the agreement, the retail retailer will remove all references to Define Imports and its brands and delete all authorized retailer status claims from its own retail/distribution outlet shop, websites and advertising.

Failure to do so will result in legal action on behalf of the authorized exclusive Importer, Define Imports Pty Ltd.

Warranty
All timepieces purchased from Define Imports Pty Ltd (Trading as Define Watches/Sinn Watches Direct) and/or authorised Australian dealers carry the full Australian plus international warranty as specified by each manufacturer.

All international warranty cases, for purchases in countries other than Australia, will be carried out under the following conditions:

  1. the international guarantee card is signed, dated and stamped by an authorised dealer, and accompanies the timepiece together with invoice copy and original box when it is returned for repair,
  2. the serial number on the watch case is legible,
  3. no unauthorised repairs or parts have been conducted or used on the timepiece prior to the warranty claim (unauthorised works void all further warranty coverage),
  4. warranty returns must be securely packaged to prevent damage during transit and
  5. the cost and risk of sending timepieces to and back from Define Imports is carried by the sender
  6. Define Watches will charge a service fee for warranty services on watches not purchased in Australia in order to cover handling, shipping and insurance cost involved
  7. Grey imported watches without traceability of origin are not covered by any Australian warranty!

All watches sold by Define Watches are supplied with official instruction booklets and certificates. In all cases, in order to preserve your warranty rights, please follow the advice provided within these documents carefully as the guarantee can be voided by inappropriate use or treatment of your timepiece.

Please send the watch in case of warranty repairs to us:
Define Imports Pty Ltd
63 Oxford Street
Bulimba
QLD 4171

Or direct to the service centre: (please notify Define Watches via email to pp@definewatches.com.au)
Lewis Watch Repairs
49 Grafton Street
Coffs Harbour
NSW 2450
Ph. 02 66511612
lewiswatchrepais@bigpond.com

Please note that only our official Service Center is authorised to work on watch brands sold by Define Watches. Every repair attempt or opening of a watch case by another watchmaker will result in loss of warranty for the watch!

Service
As the official Australian agent for all brands promoted by Define Watches, the company is authorised to accept these watches for service or repair. Define Watches has set up a official Service Centre for all brands imported by Define Imports Pty Ltd where almost all warranty and service works can be carried out. However, customers should be aware that in some rare cases it will be possible to service the timepiece in Australia, via authorised service partners, however in cases of repairs relating to specific patented technology or special, bespoke movements the timepieces may need to be returned to the original manufacturer for correct service.

We offer our customers full security for their timepiece. Your watch is insured from the moment Define Watches acknowledges receipt of the timepiece until such time as it is returned to you.

Customers should also be aware that precision and limited edition German and Swiss timepieces require comprehensive servicing including pressure tests, timing and other function regulation, cleaning and replacement of parts. Define Watches takes care that your timepiece is returned in working order consistent with the manufacturer's international quality guidelines. Your satisfaction is our main objective.

DEAL OF THE WEEK

Each week one Sinn watch will be offered as a one off special at a discounted price (serial number, images and watch details available on web site). The Deal of the Week watch

  • is covered by full Australian and International warranty (2, 3 or 5 years, depending on watch type/model)
  • is only available on the strap or bracelet option that is displayed
  • is only available until sold (first in basis)
  • All prices include Australian GST (not applicable for NZ customers). $25.00 applies for shipping via insured overnight courier within Australia. Credit card fee: 1.5%; bank transfer also available.

The Sinn Deal of the Week watch is refreshed every Sunday.