Customer Experience Reports
Submitted by: John Mullins
"Thanks to Peter and the team for the gift certificate that I won, and for the as always flawless transaction when I used it towards a new Sinn UX GSG9 SDR. I really can't recommend define highly enough... if you are hesitant at all about buying from them online, take my assurance you will be completely happy. The Sinn is awesome... it really doesn't get any cooler than a silicon-oil filled diver, and now I have a super-accurate quartz to set my mechanical watches from."
Submitted by: Michael Craig
"Hi Peter, just wanted to thank you for the watch. It arrived on Thursday morning as predicted and I have been enjoying ever since. You advice regarding the metal strap connector was very pertinent and I thank you for that. Also your professional service and trusting nature was appreciated. I will recommend your shop if asked. Thanks again."
Sinn U1 W Special Edition Model
Submitted by: Mark Glendenning
"Hi Peter, I have my new watch and it’s gorgeous! Adjusting the band was a breeze. Just debating whether to take one more link off as I like my watches to fit snuggly, but I’ll wear it for a day just to make sure. Thanks for all your help and the Dornblueth Regulator brochure - it was a pleasure doing business with you."
Submitted by: Terence Lee
"Hi Peter, the watch has arrived and I was very impressed with how well it was packed. I have not had a good look at it yet because it is supposed to be a Christmas present. It is now wrapped it up and under the tree. But I am sure it is going to be great. Thanks for the offer to help with adjusting the strap. I will call if I get into trouble. Great experience shopping with you. I had some reservations buying a watch online but you made it very painless. Better than going into a store!"
Submitted by: George S.
"I was referred to Peter at Define after not having any luck with being able to buy a Sinn watch in Sydney. My initial enquiries via phone found Peter to be extremely helpful and knowledgeable, with no question being too much trouble. I subsequently placed my order via email a few days later and as promised, the watch arrived the next day. I would have no hesitation in recommending Peter to anyone thinking about buying from Define. I would go so far as to say that I experienced better customer service via phone and email from Peter than I have in Sydney from retail outlets who know that I was there with money to spend on a watch."
From Bani McSpedden
Submitted by: Bani McSpedden, Watch Editor Australian Financial Review, World Magazine New Zealand; Watch Correspondent Qantas In Flight Magazine, Cathay Pacific In Flight Magazines, South China Morning Post
"Every one I have recommended to Define has come back to me with praises for the patient and professional attention they have received from Peter. This tallies with my own experience; quite simply they are passionate about what they do, and that includes putting the customer first. In that respect they really are quite special."
Submitted by: Alex Migachov
"Peter Petzold offered superb customer service throughout all my dealings with him. I have no hesitation in recommending him as a trustworthy and reputable businessman. I will be happy to deal with him again. Thank you Peter."
Submitted by: Gordon Lang
"I wanted to drop you this note so that you have my email address which I share with my wife Trish, and so that we can remain in contact through your newsletter and hopefully on a personal level also. The thing I really wanted to do is to thank you most whole-heartedly for what has been the most pleasant shopping experience that I can remember. It is truly a rare experience today to find someone who keeps his word and exceeds expectations such as you have done with me.
The watch winder is great Peter so a special thanks for that, and I’m delighted with the Sinn Rally Classic, although I may save up and buy another watch in the relatively near future, to add to my small collection. I did like the “PILOT” and the features which it incorporates, but on this occasion my wife had final say, and that the Rally Classic is a very attractive watch, already much admired.
I’ll sign off for now Peter, and once again a very heartfelt thanks for everything."
Submitted by: Ben Smith
"I ordered this watch online and peter was more than helpfull in every way. A very handsome and striking watch. The perfect size (not too overbearing) and a very wearable everyday feel. Sinn have some of the most technicaly displayed and presented watches I've seen and are a definite step away from the everyday predictable chronograph. Define watches are a unique watch dealer that is a colourfull and refreshing change compared to alot of predictable retailers. Highly recommended."
Submitted by: Eric Blake
"I have now purchased two pieces from Define Watches. The first, a Sinn Classic Pilot chronograph was purchased not long after Define began operating in Australia in 2009. I bought this particular watch as I am interested in chronographs and also because Sinn watches have been in space. I ordered it about lunchtime on a Thursday and I received it the next day!
I'd only seen pictures of the watch on the internet but nothing prepared me for the moment I opened the box. Thoughts of its cost became irrelevant-it looked magnificent. The watch itself is very nicely built and finished and the quality is not embarrased by the Omega, Tudor, Brietling, Laco and Ball watches (amongst others) which I have in my collection. The watch has proved very reliable and accurate in the two years since purchase.
Also, Peter Petzold from Define rang me a few days after I purchased the watch to enquire if all was satisfactory. I mentioned that the watch was great but I thought that the strap supplied did not suit that style of watch. Two days later to my surprise, I received a Sinn padded leather strap in the mail. I thought what great service this was and kept Define in mind for future purchases.
Based on the two watches I have purchased (over the internet) and the dealings I have had with Peter Petzold I have no hesitation in recommending Define Watches as a place to buy high quality watches. My dealings with Peter have been nothing but positive. I will consider them again in future."
Submitted by: Carl Bergman
"I have nothing but praise for Define watches. I purchased my Sinn 856 before Peter opened his store and as such he invited me to his own house to view the particular watches I was interested in! Excellent customer service - I will definitely be back."
Submitted by: Hans-Anton van Beuge
"I decided that my first quality watch was going to be a Sinn UX GSG9 model. Finding one let alone one at a reasonable price was quite difficult until I came across Define Watches website. A quick call to Peter, a brief discussion on this particular watch, quoted a a great price and a day later my new Sinn arrived from Define Watches in Bisbane. It was the smoothest of transactions made possible by Peters great service. Thank-you very much Define Watches, I'm one very satisfied customer!"
Submitted by: John Mullins
"I sent an email question to Define Watches, expecting an answer maybe in a day or two. Instead I got an immediate, detailed and personal answer from Peter, and he continued to answer my followup emails up until the purchase on my Sinn U1. He then contacted me afterward to make sure I was happy! All in all, my experience with purchasing from Define Watches was exactly what I would want it to be... quick, honest and helpful service, which gives me the confidence that any issue would be looked after.
As to the watch, I couldn't be happier... the Sinn U1 the definition of the perfect tool watch for me."
Strap for Sinn U2
Submitted by: Julian
"A pleasure to deal with Peter. He was very knowledgeable on my already-purchased Sinn watch and helpful with my enquiries about purchasing an extra strap. He had stock of the strap I wanted, and despite my watch not being purchased from Define (purchased overseas at an authorised dealer), he generously offered to register my watch for Australian warranty. The strap arrived promptly and I have no hesitations from purchasing my other timepieces from Peter @ Define."
Sinn 856 strap
Submitted by: Martin P.
"I like the Sinn watch very much. I bought it overseas before I knew of Define Watches in Australia, or perhaps before you were in operation. My experience getting a new strap for it was good. I think your web site and catalog are very attractive and show off these watches very well. If/when I come to buy another, you will be top of my list. I like very much the style and feeling of these German watches, and the fact that they are a little uncommon, have a restrained elegance, and are neither too cheap nor too ostentatious."
Sinn U1 W Special Edition Model
Submitted by: Jeff M.
"Peter has been great to deal with right from the start. I met him in Brisbane and he showed me through the range of Sinn watches (amongst some other fancy German brands) before I agreed to pre-order the watch.
The watch is now nearly two years old and doesn't have a scratch on it! This is a real accomplishment as all my other watches seem to look second hand very quickly and I wear the Sinn U1 W every day. I'm really glad that I bought the watch from Peter because I needed to use the warranty for a problem that I had with the bezel. It would have been a complete nightmare trying to sort it out had I purchased from an overseas vendor.
The watch has proved to be incredibly accurate. I've tracked the accuracy for a month and was within 10 seconds over that period, amazing! Even though the watch isn't the most fancy in my collection it is one that brings me lots of joy because my wife bought it for me as a gift and it still looks like the day it was delivered new."
Submitted by: Luke Tayler
"The Sinn UX GSG9 has to be the ultimate diver's watch. It is constructed out of German Submarine Steel which makes it highly resistant to seawater, the case is oil filled so it is water resistant to any depth and the dial does not reflect light underwater, it has a chronometer rated quartz movement which is accurate to within 20 seconds per year and it is used by the GSG9 German Special Forces so it is combat proven. This is by far the best diver's watch I have ever owned."
Sinn watches
Submitted by: Mark W.
"Peter is fantastic to deal with, always helpful with information (despite frequent changes of mind and requests for more information), extremely fast with responding and sending watches, straps etc., and has been great for providing advice on a trusted place to get a watch purchased years ago repaired and serviced. I have bought two watches from Peter already and would not hesitate to recommend him to anyone."
Spare links and tools for Sinn 857 S
Submitted by: Dane Stokes
"My experience with Define Watches could not have been better. I purchased a pre-owned watch, and despite Peter not selling me the watch he was very helpful in tracking down spare links, the tools to change them as well as the standard Sinn watch tool that was missing from my package. Most other stores are not interested in helping if you've not purchased the watch from them so Peter's fantastic help was unexpected and very much appreciated. I would not hesitate in purcashing from Define again."
Submitted by: Gary
"Purchased this watch for my wife last mothers day, it not only looks great it is a very accurate and a quality built watch. Peter and Lydia were very helpful with their patience and product knowledge, I will certainly be revisiting their store in the future."
